The Serious Stuff

We take our compliance responsibilities seriously…

… and want you to be reassured that we are working in your best interests at all stages.

Click here for our Credit Broking Services document which you will receive and sign for each financial agreement set up. Our regulator, the Financial Conduct Authority, also wants to make sure that all customers are treated fairly – click here for our TCF (Treating Customers Fairly) Policy.

Data Protection

FUNDING ROUND is a trading name of Fundinground Limited.

Registered Head Office: Samson House, Edward Avenue, Newark, Nottinghamshire, NG24 4UZ.

Registered in England No.9415587.

 

We are authorised and regulated by the Financial Conduct Authority. We are an independent business finance credit broker working with a select number of third party credit providers to whom we introduce business finance proposals. We do not lend our own funds. We do not provide personal loan or consumer finance.

By supplying data to us you will provide information about yourself and others which the Data Protection Act defines as personal data or sensitive personal data. The data controller will be Fundinground Limited. We are registered under The Data Protection Act by The Information Commissioners Office (Registration Reference: ZA147590). Data, including your telephone number, will be used by Fundinground Limited and other carefully selected companies for administration, credit checking, marketing and research purposes and will be added to certain databases which may be checked by various organisations including the police.

By supplying data, you give explicit consent for all the data provided to be used in this way unless you tell us otherwise. If you would like us to remove personal information from our records please write to the Compliance Officer at Fundinground Limited, Samson House, Edward Avenue, Newark, Notts, NG24 4UZ so that we may consider your request.

For further details on how we will process your data please read our Privacy Policy below.

 

Complaints

Our aim is to provide you, at all times, with a first class standard of service. However, there may be occasions when you feel this objective has not been met.

If you wish to make a complaint about the service you received, please contact us:

By telephone:

Please ring 01636 640830 and you will be put through to our Complaints Officer. Having spoken with you, we will attempt to resolve your complaint by the close of the next business day. If this does not happen we will agree the next step with you.

In writing:

Please address your letter to:

Complaints Officer

FUNDING ROUND Ltd

Samson House

Edward Avenue

Newark

Notts, NG24 4UZ

Should you wish to use an alternative means of communication, we are happy, on request, to correspond with you by e-mail, or fax.

Please include details of your name and address, a contact telephone number, your agreement or quote number and details of why you are unhappy. This will help us to respond to you as quickly as possible. If we don’ have enough information to investigate your complaint, we will contact you to ask you for further details. In all cases we will send a written acknowledgement of your complaint to you within 5 working days of its receipt. In our acknowledgement, we will advise you of the name and job title of the person who will be dealing with your complaint.

We will ensure you are regularly informed of of our progress with regards to the investigation of your complaint. By the end of eight weeks after receipt of your original complaint letter, we will send you:

  • A final response; or
  • A letter explaining why we are still not in a position to issue a final response and advising you of when we expect to be able to do so.

At this time, if you’re dissatisfied with the delay you may refer your complaint to the Financial Ombudsman Service. For more information, please go to www.financial-ombudsman.org.uk

For the purposes of handling complaints our working day is 9am to 5pm Monday to Friday, not including Bank Holidays.

Click here for a printable version of our Complaints Procedure (You will have received a copy of this at the time of signing your finance agreement).

 

Privacy & Cookies

Who is the Data Controller

FUNDINGROUND Limited, registered in England and Wales, registered number 718065, at Samson House, Edward Avenue, Newark, Nottinghamshire, NG24 4UZ, is the data controller in relation to all personal data, including sensitive personal data, which you provide in connection with your application.

In this Privacy & Cookie Policy, “we”, “us” and “our” means FUNDINGROUND Limited and “you” and “your” means the person who wishes to use the website. We will process your data for the purposes of administering financial arrangements or employment, depending on your enquiry. FUNDINGROUND is also required by the Financial Conduct Authority to ensure that its clients and employees are of good character, and it is our policy to complete credit references where appropriate.

If your application is unsuccessful, we will keep your information for a reasonable period of time in line with legal requirements and for administration purposes. We may also contact you if other options or opportunities arise in the future which we think may be suitable for you.

By using the website, you indicate your explicit consent to FUNDINGROUND and its subsidiary and associated companies to process your personal data, including sensitive personal data, for the purposes set out above. You also certify that all the information you have given is true, complete and accurate, and acknowledge that if any information you have given is incorrect, incomplete or misleading, this may lead to withdrawal of any offer of financial arrangement or employment.

Your Rights

We comply with and are registered under the data protection laws in the United Kingdom and take all reasonable steps to prevent any unauthorised access to your personal data.

You are entitled, on payment of the fee of £10, made payable to FUNDINGROUND Limited to see details of the information we hold about you. If any of the information held is inaccurate we will also make any necessary amendments and confirm to you that these have been made.

You have the right to request at any time that we and/or carefully selected companies cease processing your personal data for marketing purposes. If you wish to do this please write to the Compliance Officer at FUNDINGROUND Limited, Samson House, Edward Avenue, Newark, Nottinghamshire, NG24 4UZ.

You are also entitled to ask us to remove personal information from our records and if you wish to do this then please write to the Compliance Officer at the address above. Please provide your full name, address and date of birth when contacting us.

We reserve the right to amend or modify this privacy and cookie policy at any time in response to changes in applicable data protection and privacy legislation. We also reserve the right to transfer our rights under this Agreement at any time.

How will we use your data?

If you provide us with your data for employment enquiries, your data will only be used for the purposes of dealing with your employment enquiry. We will not use your information for any marketing purposes.

Use of Cookies

A cookie identifies your computer to a server that then enables information to be stored on the hard drive of your computer. Cookies allow a computer to be identified as corresponding to one that has accessed another website or visited a website previously. Cookies are commonly used on the Internet and do not harm your computer system.

There are two main types of cookies we use:

  • Session Cookies – these only exist for the duration of your visit to our website and are deleted when you close your web browser.
  • Persistent Cookies – these stay on your computer until they expire or are deleted.

We use cookies, pixel tags or action tags for various purposes, including:

  • collating anonymous aggregated information that is used to manage and plan enhancements to our services
  • to evaluate the effectiveness of our advertising and promotions on third party websites, for example by tracking whether these advertisements are clicked on by users.

We are continually looking to adopt and implement new practices and technologies in order that we may improve your user experience. We may update this Privacy and Cookie Policy from time to time with details of new cookies.

 

How can I stop cookies and what effect will this have?

You can stop cookies from being deployed on your computer by configuring your browser not to accept them or opt-out. Please refer to your browser’s ‘help’ facility.

If cookies are already on your system, you can delete them – For more information on cookies and deletion of cookies please visit: www.allaboutcookies.org/manage-cookies/

Please be aware that restricting or deleting certain cookies can result in difficulties when navigating around websites.

Responsibility for content

We are providing this Website on an “as is” either end basis and make no representations or warranties of any kind in respect of this site or its contents and disclaim all such representations and warranties. In addition, We make no representations or warranties about the accuracy, completeness, or suitability for any purpose of the information and related graphics published in this Website. The information contained in this site may contain technical inaccuracies or typographical errors. All Our liability howsoever arising for any such inaccuracies or errors is expressly excluded to the fullest extent permitted by law.

We make no warranty that the Website or any linked website is free from viruses or other malicious computer problems. You are responsible for ensuring that You use the appropriate virus checking software. Neither We nor any of Our employees or other representatives will be liable for loss or damage arising out of or in connection with the use of this site. This is a comprehensive limitation of liability that applies to all damages of any kind, including (without limitation) compensatory, direct, indirect or consequential damages, loss of data, income or profit, loss of or damage to property in claims of third parties.

Notwithstanding the foregoing, none of the exclusions and limitations under the clause are intended to limit any rights You may have as a consumer under local law or other statutory rights which may not be excluded or in any way to exclude or limit Our liability to You for death or personal injury resulting from Our negligence or that of Our employees or agents.

Third Party Websites

This Website may also contain hypertext links to websites operated by third parties.  The operation and content of those websites shall be determined by the organisation which controls the website and this will be governed by separate terms and conditions.  Links are provided for convenience only and inclusion of any links should not be taken to imply endorsement in any way of the site to which it links.  We accept no responsibility or liability for the contents of any other website.

Use of the Website

You agree that Your use of the Website will in no way affect the integrity or security of the Website or cause unreasonable inconvenience to any of Our staff.

Termination

We have in Our sole discretion the right to issue a warning, temporary suspension, or an indefinite suspension and termination of Your rights to use the website if You:

  • act inconsistently and in breach of these terms and conditions;
  • at any time violate or attempt to violate any rights of any other user of the website or third parties;
  • are engaged in any fraudulent activity.

Law

This Privacy and Cookie Policy is subject to English Law and to the exclusive jurisdiction of the English Courts.