01636 557 460  

COMPLIANCE

We take our compliance responsibilities seriously…

… and want you to be reassured that we are working in your best interests at all stages.

Click here for our Services & Disclosure document which you will receive and sign for each financial agreement set up. Our regulator, the Financial Conduct Authority, also wants to make sure that all customers are treated fairly – click here for our TCF (Treating Customers Fairly).

 

Data Protection

FUNDING ROUND is a trading name of Fundinground Limited.

Registered Head Office: Office 11, Navigation Business Centre, Millgate, Newark, NG24 4TS.

Registered in England No.9415587.

We are authorised and regulated by the Financial Conduct Authority (FCA 718065). We are an independent business finance credit broker working with a select number of third party credit providers to whom we introduce business finance proposals. We do not lend our own funds. We do not provide personal loan or consumer finance.

For the purpose of the Data Protection Act 1998 (the Act), Regulation (EU) 2016/679 (General Data Protection Regulation) and Privacy and Electronic Communications Regulations (PECR), the data controller is FUNDINGROUND Ltd. of Office 11, Navigation Business Centre, Millgate, Newark, NG24 4TS. Our nominated representative for the purpose of the Act is Lucy Painter.

By supplying data to us you will provide information about yourself and others which the Data Protection Act defines as personal data or sensitive personal data.  Data, including your telephone number, will be used by FUNDINGROUND Ltd. and other carefully selected companies for administration, credit checking, marketing and research purposes and will be added to certain databases which may be checked by various organisations including the police.

By supplying data, you give explicit consent for all the data provided to be used in this way unless you tell us otherwise. If you would like us to remove personal information from our records please write to the Compliance Officer at FUNDINGROUND Ltd., Office 11, Navigation Business Centre, Millgate, Newark, NG24 4TS so that we may consider your request.

For further details on how we will process your data please read our Privacy Policy below.

 

Complaints

Our aim is to provide you, at all times, with a first class standard of service. However, there may be occasions when you feel this objective has not been met.

If you wish to make a complaint about the service you received, please contact us:

By telephone:

Please ring 01636 557 460 and you will be put through to our Complaints Officer. Having spoken with you, we will attempt to resolve your complaint by the close of the next business day. If this does not happen we will agree the next step with you.

In writing:

Please address your letter to:

Complaints Officer

FUNDINGROUND Ltd

Office 11, Navigation Business Centre

Millgate

Newark

Notts, NG24 4TS

Should you wish to use an alternative means of communication, we are happy, on request, to correspond with you by e-mail.

Please include details of your name and address, a contact telephone number, your agreement or quote number and details of why you are unhappy. This will help us to respond to you as quickly as possible. If we don’t have enough information to investigate your complaint, we will contact you to ask you for further details. In all cases we will send a written acknowledgement of your complaint to you within 5 working days of its receipt. In our acknowledgement, we will advise you of the name and job title of the person who will be dealing with your complaint.

We will ensure you are regularly informed of our progress with regards to the investigation of your complaint. By the end of eight weeks after receipt of your original complaint letter, we will send you:

  • A final response; or
  • A letter explaining why we are still not in a position to issue a final response and advising you of when we expect to be able to do so.

At this time, if you’re dissatisfied with the delay you may refer your complaint to the Financial Ombudsman Service. For more information, please go to www.financial-ombudsman.org.uk

Temporary changes to handling motor finance complaints (effective 11/01/2024):

  • The temporary changes apply to complaints about motor finance agreements involving a discretionary commission arrangement where the regulated credit agreement was taken out before 28 January 2021.
  • The 8-week complaints response deadline for such complaints is being paused whilst a review is undertaken.  Firms will not have to respond to a complaint about a discretionary commission arrangement until after 25 September 2024 at the earliest.

For the purposes of handling complaints our working day is 9am to 5pm Monday to Friday, not including Bank Holidays.

Click here for a printable version of our Complaints Procedure (You will have received a copy of this at the time of signing your finance agreement).

 

Privacy & Cookies

Following is a summary of our Privacy Policy. You can access our full Privacy Policy here.

Who is the Data Controller

FUNDINGROUND Limited, registered in England and Wales at Office 11, Navigation Business Centre, Millgate, Newark, NG24 4TS (ICO registration ZA147590), is the data controller in relation to all personal data, including sensitive personal data, which you provide in connection with your application. Our nominated representative is Lucy Painter, Director.

In this Privacy & Cookie Policy, “we”, “us” and “our” means FUNDINGROUND Limited and “you” and “your” means the person who wishes to use the website. We will process your data for the purposes of administering financial arrangements or employment, depending on your enquiry. FUNDINGROUND is also required by the Financial Conduct Authority to ensure that its clients and employees are of good character, and it is our policy to complete credit references where appropriate.

If your application is unsuccessful, we will keep your information for a reasonable period of time in line with legal requirements and for administration purposes. We may also contact you if other options or opportunities arise in the future which we think may be suitable for you.

By using the website, you indicate your explicit consent to FUNDINGROUND and its subsidiary and associated companies to process your personal data, including sensitive personal data, for the purposes set out above. You also certify that all the information you have given is true, complete and accurate, and acknowledge that if any information you have given is incorrect, incomplete or misleading, this may lead to withdrawal of any offer of financial arrangement or employment.

Your Rights

We comply with and are registered under the data protection laws in the United Kingdom and take all reasonable steps to prevent any unauthorised access to your personal data.

You are entitled to see details of the information we hold about you. If any of the information held is inaccurate we will also make any necessary amendments and confirm to you that these have been made.

You have the right to request at any time that we and/or carefully selected companies cease processing your personal data for marketing purposes. If you wish to do this please write to the Compliance Officer at FUNDINGROUND Limited, Office 11, Navigation Business Centre, Millgate, Newark, NG24 4TS.

You are also entitled to ask us to remove personal information from our records and if you wish to do this then please write to the Compliance Officer at the address above. Please provide your full name, address and date of birth when contacting us.

We reserve the right to amend or modify this privacy and cookie policy at any time in response to changes in applicable data protection and privacy legislation. We also reserve the right to transfer our rights under this Agreement at any time.

Should you wish to report a complaint or feel that we have not addressed your concern in a satisfactory manner, you may contact the Information Commissioner’s Office at www.ico.org.uk

How will we use your data?

The information we receive from you is used to provide quotations and arrange finance with a funder. You have the right to cancel your authority to use such information. Before or after you enter into any agreement with a funder, to help make credit decisions, the funder will make a credit search with a credit reference agency. If you are a company or partnership they will also make enquiries about the principle director(s) or partner(s) with a credit reference agency. Full details of the use and disclosure of your information by the funder is contained within the terms and conditions of any agreement which you should read before signing.

We will keep in contact with you over the term of any financial arrangement agreed and beyond, and occasionally send you information of products and services we consider to be relevant to your business. You have the option to opt out of theses communications at any time.

If you provide us with your data for employment enquiries, your data will only be used for the purposes of dealing with your employment enquiry. We will not use your information for any marketing purposes.

Use of Cookies

A cookie identifies your computer to a server that then enables information to be stored on the hard drive of your computer. Cookies allow a computer to be identified as corresponding to one that has accessed another website or visited a website previously. Cookies are commonly used on the Internet and do not harm your computer system.

There are two main types of cookies we use:

  • Session Cookies – these only exist for the duration of your visit to our website and are deleted when you close your web browser.
  • Persistent Cookies – these stay on your computer until they expire or are deleted.

We use cookies, pixel tags or action tags for various purposes, including:

  • collating anonymous aggregated information that is used to manage and plan enhancements to our services
  • to evaluate the effectiveness of our advertising and promotions on third party websites, for example by tracking whether these advertisements are clicked on by users.

We are continually looking to adopt and implement new practices and technologies in order that we may improve your user experience. We may update this Privacy and Cookie Policy from time to time with details of new cookies.

How can I stop cookies and what effect will this have?

You can stop cookies from being deployed on your computer by configuring your browser not to accept them or opt-out, although in a few cases, some of our website features many not function as a result. Please refer to your browser’s ‘help’ facility.

If cookies are already on your system, you can delete them – For more information on cookies and deletion of cookies please visit: https://allaboutcookies.org/how-to-manage-cookies

Please be aware that restricting or deleting certain cookies can result in difficulties when navigating around websites.

Responsibility for content

The information contained in this website is for general information purposes only.

The information is provided by us and while we endeavour to keep the information up to date and correct, we make no representations or warranties of any kind, express or implied, about the completeness, accuracy, reliability, suitability or availability with respect to the website or the information, products, services, or related graphics contained on the website for any purpose. Any reliance you place on such information is therefore strictly at your own risk.

In no event will we be liable for any loss or damage including without limitation, indirect or consequential loss or damage, or any loss or damage whatsoever arising from loss of data or profits arising out of, or in connection with, the use of this website.

Through this website you are able to link to other websites which are not under our control. We have no control over the nature, content and availability of those sites. The inclusion of any links does not necessarily imply a recommendation or endorse the views expressed within them.

Every effort is made to keep the website up and running smoothly. However, we take no responsibility for, and will not be liable for, the website being temporarily unavailable due to technical issues beyond our control.

Use of the Website

You agree that your use of this website will in no way affect the integrity or security of the website or cause unreasonable inconvenience to any of our staff.

Termination

We have in Our sole discretion the right to issue a warning, temporary suspension, or an indefinite suspension and termination of Your rights to use the website if You:

  • act inconsistently and in breach of these terms and conditions;
  • at any time violate or attempt to violate any rights of any other user of the website or third parties;
  • are engaged in any fraudulent activity.

Law

This Privacy and Cookie Policy is subject to English Law and to the exclusive jurisdiction of the English Courts.